Privacy Policy
Your Data Privacy is our Priority. Transparency in Collection, Usage, and Protection Framework.
1. Introduction to Data Privacy
Welcome to Funtrek Global Solutions. This Privacy Policy outlines our commitment to protecting the personal and professional information of our clients. As a global Amusement Equipment provider, we understand the value of data confidentiality. By using our website and submitting a Request for Quote (RFQ), you consent to the data practices described in this policy.
Our framework is designed to comply with modern data protection standards, ensuring that your journey from browsing our Interactive Games to final installation is secure and private.
📊 What Information We Collect?
We collect information to provide better services to all our users. The data we collect includes:
- Personal Identifiers: Name, Email Address, and Phone Number provided during RFQ submission.
- Business Details: Project location, AutoCAD floor plans, and company name for Custom Installation Planning.
- Technical Data: IP address, browser type, and device information to optimize your experience on our platform.
- Cookies: Small files stored on your device to remember your preferences and improve site performance.
2. How We Use Your Data
The information collected through Funtrek Global Solutions is utilized strictly for professional purposes. We use your data to:
- Process your Request for Quote (RFQ) and provide accurate pricing.
- Communicate project updates, 3D designs, and manufacturing status via WhatsApp or Email.
- Analyze website traffic to improve our UI/UX and product catalog.
- Ensure legal compliance with Indian and International trade regulations.
We do not sell, rent, or trade your personal information to third-party marketing agencies. Your data is shared only with logistics partners and technicians involved in your Shipping and Installation Process.
3. Data Security & Storage
We implement a variety of security measures to maintain the safety of your personal information. Our website uses SSL (Secure Sockets Layer) encryption to ensure that data transmitted between your browser and our server is protected. Your AutoCAD files and 3D designs are stored in secure cloud environments with restricted access, ensuring that your business floor plans remain confidential.
4. Cookie Policy Disclosure
Funtrek Global uses cookies to enhance user engagement. Cookies help us understand which product categories, such as Arcade Shooting Machines, are most popular among our visitors. You can choose to disable cookies through your browser settings, but please note that some features of the website may not function properly as a result.
5. Third-Party Links & Liability
Our website may contain links to external sites (e.g., YouTube for product demos). This Privacy Policy does not apply to those external platforms. We encourage you to read the privacy statements of any third-party site you visit. For more details on our operational boundaries, please refer to our Disclaimer and Terms & Conditions.
6. Your Data Rights
Under global data protection laws, you have the right to access, correct, or request the deletion of your personal data. If you wish to update your contact details or remove your RFQ history from our records, please contact our Data Protection Officer at the email provided below.
7. Changes to This Privacy Policy
Funtrek Global Solutions reserves the right to update this policy at any time to reflect changes in our services or legal requirements. Any updates will be posted on this page with an updated "Last Modified" date. We recommend checking this page frequently to stay informed about how we are protecting your information.
Contact Privacy Desk
If you have any questions about this Privacy Policy, please reach out to us:
📞 +91 7478090422 | ✉️ support@funtrekglobal.com
Last Updated: April 2026
Funtrek Global Support Policy
International Technical Framework & Client Care Excellence for Global Amusement Infrastructure
1. A Global Vision for Amusement Excellence
At Funtrek Global Solutions, our commitment to technical support transcends borders. While we are celebrated as the leading gaming machine importer in India, our operational footprint extends to international markets, serving clients across Asia, the Middle East, and Europe. Whether you are setting up an Amusement Center in New Delhi or a luxury VR lounge in Dubai, our support ecosystem is built to ensure maximum uptime.
Our global presence, including our strategic offices in Guangdong (China) and Hong Kong, allows us to provide factory-direct technical insights and original arcade spare parts worldwide. We help global entrepreneurs maximize their Return on Investment (ROI) by adhering to strict international safety and maintenance standards.
2. International Installation & Logistics Support
Setting up high-tech hardware like Activate Interactive Games or AI-powered Shooting Simulators requires a global perspective. Funtrek offers:
- Global Expert Deployment: For large-scale international projects, we deploy senior engineers from our India or China hubs.
- Remote Technical Bridge: 24/7 video-consultation and remote diagnostics (AnyDesk/TeamViewer) for global troubleshooting.
- Export Compliance: Every Arcade Shooting Game we export meets the CE/ROHS certification standards required for worldwide markets.
🚀 Global Service Level Agreement (SLA)
Our technical response team operates across multiple time zones to minimize revenue loss for our international clients:
Critical Technical Failure: Global emergency response initiated within 4-6 hours.
System & Software Optimization: Remote resolution within 12 hours.
Scheduled Maintenance: Global technical audits and preventive checkups as per international AMC terms.
3. Spare Parts & Global Warehouse Network
We solve the "shipping delay" problem by maintaining a robust supply chain. From our hubs in India and China, we facilitate rapid dispatch of sensors, VR lenses, motherboards, and joysticks for Prize Vending Machines and Claw Machines. Our international clients benefit from our local warehouse capabilities in multiple regions, ensuring you never wait weeks for a simple part.
4. FAQ - International Client Queries
Yes. We have a dedicated export division that handles worldwide shipping, customs documentation, and on-site/remote installation from India to the world.
International orders are covered under our Global Warranty Policy. Parts are shipped via express courier, and technical guidance is provided via our high-priority digital channels.