Global Customer Support Policy
Expert Assistance & Professional Technical Framework for Funtrek Global Clients Worldwide
1. Overview of Our Global Support Ecosystem
The Global Customer Support Policy of Funtrek Global Solutions is built to ensure a high-performance gaming environment for our clients across the world. While we are recognized as the leading gaming machine importer in India, our commitment to technical excellence extends to international markets including Asia, the Middle East, and Europe. Our support framework is specifically engineered to guarantee maximum uptime for every Amusement Center setup.
With strategic offices in Guangdong (China) and Hong Kong, we provide a direct line to factory technical insights and original arcade spare parts. We assist global entrepreneurs in securing a high Return on Investment (ROI) by maintaining strict international safety and maintenance standards across all gaming installations.
2. International Installation & Logistics Support
Setting up complex equipment such as Activate Interactive Games or AI-driven Shooting Simulators requires a worldwide support perspective. Funtrek offers:
- Global Expert Deployment: For large-scale international projects, senior engineers are dispatched from our India or China hubs.
- Remote Diagnostics: 24/7 high-priority video consultation and remote software troubleshooting (AnyDesk/TeamViewer).
- Export Quality Compliance: Every Arcade Shooting Game exported by us meets international CE/ROHS certification standards.
🚀 Global Service Level Agreement (SLA)
Under our Global Customer Support Policy, we operate across multiple time zones to protect our clients' revenue streams:
Critical Technical Failure: Emergency response initiated globally within 4-6 hours.
System & Software Optimization: Remote diagnostics and resolution within 12 hours.
Scheduled Maintenance: Global audits and preventive care as per international AMC terms.
3. Spare Parts & Global Warehouse Network
We eliminate shipping delays by leveraging a global supply chain. From our central hubs in India and China, we provide express dispatch of sensors, VR lenses, motherboards, and joysticks for Prize Vending Machines and Claw Machines. Our international clients benefit from our strategically located warehouses, ensuring critical parts reach you without unnecessary wait times.
4. FAQ - International Client Support
Yes. Our export division manages everything from worldwide shipping and customs to remote or on-site installation, regardless of your location.
We offer a Global Warranty Policy. Replacement parts are dispatched via express courier, backed by professional technical guidance through our priority digital channels.