FREQUENTLY ASKED QUESTIONS (FAQ) – FUNTREK GLOBAL
Below are the most common questions customers ask regarding our products, pricing, installation, shipping, and support.
1. What products do you supply?
We supply a wide range of amusement and entertainment equipment, including:
Arcade game machines
Amusement rides
Inflatables
Soft play & kids play zone setups
VR machines
Ticket redemption games
FEC (Family Entertainment Center) equipment
Custom indoor/outdoor play setups
2. How can I get the price for a product?
We follow a Request for Quote (RFQ) system.
To get pricing:
Submit a quote request on our website
Or message us on WhatsApp (+91 92422 50889)
Our team will share the price, catalogue, and product details.
3. Can I place an order directly on the website?
No.
Our website does not support online ordering.
All products require a quotation and confirmation through WhatsApp, phone, or email.
4. What is your payment structure?
Our standard payment terms are:
65% – Advance payment to confirm the order
35% – Before shipment leaves China
5% – After complete delivery & installation
No refunds are provided after payment.
5. Do you provide a GST invoice?
Yes.
A GST Invoice is issued only after:
The product arrives in India
Delivery is completed
Installation is done
Final 5% payment is cleared
6. How long does shipping take?
Shipping timelines depend on product type and location.
General estimate:
Manufacturing: 2–6 weeks
Shipment from China: 20–35 days
Customs clearance: 3–7 days
Final delivery in India: 3–10 days
7. Do you offer installation services?
Yes.
We provide:
On-site installation (additional charges apply)
Remote installation support (free)
Testing & handover
Basic training after installation
8. What warranty do you provide?
Warranty varies by product category:
Arcade machines: 6–12 months
Inflatables: 6 months
VR machines: 6–12 months
Soft play: 6 months
Mechanical rides: 6–12 months
Warranty covers manufacturing defects, not physical damage or misuse.
9. What if a product arrives damaged?
If any damage is found:
Report within 48 hours
Share photos/videos on WhatsApp
We will provide repair or replacement depending on the condition
No refunds are offered for damaged goods (repair/replacement only).
10. Do you offer spare parts?
Yes, we provide spare parts for all supplied equipment.
Spare parts under warranty are free
Out-of-warranty parts are chargeable
Shipping charges may apply
11. Can you customize equipment?
Yes.
We offer customization for:
Branding
Color themes
Size
Design
Play zone layout
Custom orders require additional time and may involve extra costs.
12. What locations do you deliver to?
We deliver all over India, including:
Metro cities
Tier 1, 2, 3 cities
Resorts, malls, game zones, hotels
Private & commercial locations
13. Do you ship internationally?
International shipping is possible depending on the product type.
Contact us directly for details.
14. What kind of support do you offer after purchase?
We offer:
WhatsApp support
Phone support
Email support
Technician visits (chargeable)
Remote troubleshooting
Replacement parts
Warranty service
We aim to respond within 1–6 hours.
15. How do I contact customer support?
You can reach us at:
📞 +91 92422 50889
📧 funtrekglobal@gmail.com
🌐 www.funtrekglobal.com
WhatsApp support available.