CUSTOMER SUPPORT POLICY – FUNTREK GLOBAL
Last Updated: 17 November 2025
At Funtrek Global, we aim to provide reliable, timely, and professional support for all customers who purchase or inquire about our amusement rides, arcade machines, inflatables, and entertainment equipment. This Customer Support Policy explains how our support system works, response timelines, and the responsibilities of both parties
1. Support Channels
Customers can reach us through:
A) Phone Support
📞 +91 92422 50889
Available: Monday – Saturday, 10:00 AM to 7:00 PM IST
B) Email Support
📧 funtrekglobal@gmail.com
Response time: 24–48 business hours
C) WhatsApp Support
Fastest response
Available for:
Product inquiries
Technical support
Installation updates
Shipment updates
Spare parts requests
2. Types of Support We Provide
A) Pre-Sales Support
Product information
Price quotations
Catalogue sharing
Customization options
Technical explanation
Import/shipping details
B) Post-Sales Support
Delivery tracking
Installation guidance
Parts replacement
Troubleshooting
Warranty assistance
C) Technical Support
We provide technical help for:
Arcade machine issues
Electrical/electronic faults
Sensor/PCB malfunctions
Software guidance (if applicable)
Basic repair instructions
Support may be offered through:Video call
Phone call
WhatsApp photos/videos
On-site technician (extra charges may apply)
2. Types of Support We Provide
A) Pre-Sales Support
Product information
Price quotations
Catalogue sharing
Customization options
Technical explanation
Import/shipping details
B) Post-Sales Support
Delivery tracking
Installation guidance
Parts replacement
Troubleshooting
Warranty assistance
C) Technical Support
We provide technical help for:
Arcade machine issues
Electrical/electronic faults
Sensor/PCB malfunctions
Software guidance (if applicable)
Basic repair instructions
Support may be offered through:Video call
Phone call
WhatsApp photos/videos
On-site technician (extra charges may apply)
3. Support Response Time
We try our best to respond quickly:
WhatsApp: 1–6 hours
Phone: Immediate or within business hours
Email: 24–48 business hours
During weekends, holidays, or high workload, response time may be delayed.
4. Installation Support
Installation support includes:
On-site installation (additional charges based on location)
Remote installation guidance if preferred
Testing & handover after installation
Basic training on use and maintenance
Final 5% payment must be cleared after installation completion.
5. Spare Parts & Repairs
We provide:
Replacement parts (free if under warranty)
Paid parts if outside warranty
Repair instructions via video/photos
Technician visit (chargeable depending on distance)
Shipping charges for spare parts may apply.
6. What Is Not Included in Free Support
The following are not covered under free support:
Damage due to power issues
Misuse or rough handling
Water/moisture damage
Unauthorized repairs
Wear & tear parts (buttons, LEDs, covers, wiring)
Physical damage during transport (unless reported within 48 hours)
For these cases, paid service will apply.
7. Customer Responsibilities
Customers must ensure:
Correct power supply & stabilizer use
Safe installation environment
Proper handling of equipment
Reporting issues promptly
Not opening the machine without guidance
Providing clear photos/videos of the issue
Failure to follow instructions may delay support or void warranty.
8. Service Visit Charges
If an on-site visit is required:
Visit charges depend on distance and technician availability
Travel, accommodation (if required), and service cost will be added
Remote support is always free
9. Commitment to Quality
We aim to deliver:
Transparent communication
Honest timelines
Quality after-sales service
Fast spare parts availability
Professional technical assistance
Customer satisfaction is our top priority.
10. Contact Us for Support
Need help?
Reach our support team anytime:
Funtrek Global
📞 +91 92422 50889
📧 funtrekglobal@gmail.com
🌐 www.funtrekglobal.com