WARRANTY POLICY – FUNTREK GLOBAL
Last Updated: 17 November 2025
At Funtrek Global, we provide reliable and high-quality amusement equipment. This Warranty Policy explains what is covered, what is not covered, and how warranty service works.
1. Standard Warranty Period
Warranty varies depending on product category:
Arcade Machines: 6–12 months
Inflatables: 6 months (manufacturer conditions apply)
VR / Simulator Equipment: 6–12 months
Playground / Soft Play: 6 months
Mechanical Rides: 6–12 months (manufacturer dependent)
Exact warranty duration will be mentioned in the quotation or invoice.
2. What the Warranty Covers
Warranty covers:
Manufacturing defects
Internal component failure (motors, PCB, sensors etc.)
Electrical issues caused by normal use
Software-related errors (if applicable)
Parts replacement or repair according to manufacturer standards
Warranty service may include:
Remote support
Part replacement
Repair instructions
Service technician visit (extra charge depending on location)
3. What the Warranty Does NOT Cover
The following are not covered under warranty:
❌ Physical damage
❌ Damage during transport (report within 48 hours required)
❌ Commercial misuse or overloading
❌ Damage due to water, moisture, humidity
❌ Electrical short-circuit due to unstable power supply
❌ Damage caused by improper installation (if installed by customer)
❌ Wear & tear parts (lights, switches, buttons, wires, paint, covers, decals)
❌ Damage due to modifications or unauthorized repairs
❌ Wrong voltage usage without stabilizer / UPS
❌ Accidental or intentional damag
4. Mandatory Requirements for Warranty
To maintain warranty validity:
Equipment must be used under normal commercial conditions
Customer must use proper stabilizer/UPS for machines
Installation should be done by our team or verified technician
No unauthorized person should open or repair the machine
Original invoice / proof of purchase must be available
5. Warranty Claim Procedure
If you face an issue, follow these steps:
Step 1: Contact Support
📞 +91 92422 50889
📧 funtrekglobal@gmail.com
Step 2: Provide Details
Product name
Invoice number
Date of purchase
Clear photos/videos of the issue
Step 3: Assessment
Our technical team will review your claim within 24–48 hours.
Step 4: Solution
Based on assessment, we will provide one of the following:
Online support
Component replacement
Repair instructions
Technician visit (charges may apply)
5. Warranty Claim Procedure
If you face an issue, follow these steps:
Step 1: Contact Support
📞 +91 92422 50889
📧 funtrekglobal@gmail.com
Step 2: Provide Details
Product name
Invoice number
Date of purchase
Clear photos/videos of the issue
Step 3: Assessment
Our technical team will review your claim within 24–48 hours.
Step 4: Solution
Based on assessment, we will provide one of the following:
Online support
Component replacement
Repair instructions
Technician visit (charges may apply)
6. Replacement Parts
Replacement parts provided under warranty are free
Shipping charges may apply depending on location
If warranty is expired, parts are chargeable
7. Transportation & Installation
Damage during shipping is not covered unless reported within 48 hours
Installation must be proper to avoid voiding the warranty
Technician visit charges depend on city/state
8. Warranty Void Conditions
Warranty becomes void if:
Product is tampered with or opened by unauthorized technicians
Wrong power supply used
Product is used roughly or beyond capacity
Moisture or water exposure damages internal parts
Customer modifies the machine or rewires electrical parts
9. Software / Digital Items
For software-based games or VR systems:
Software warranty covers bugs or activation errors
Hacking, file deletion, unauthorized modification is not covered
10. Contact Us
For warranty help, customer service or technical support:
Funtrek Global
📞 +91 92422 50889
📧 funtrekglobal@gmail.com
🌐 www.funtrekglobal.com